Terms of Service
The present terms and conditions of use (hereafter referred to as «Terms and Conditions of Use») preside over all relationships between the Société d’Exploitation de la Vallée des Belleville (hereafter referred to as «SevabeI»), ski lift operator for Les Menuires/Saint-Martin-de-Belleville ski area, and anyone (hereafter referred to as «User») who:
Uses a skipass (hereafter referred to as «Skipass») allowing access to one or several ski lifts operated by the Sevabel; or
Takes part in an activity (hereafter referred to as «Activity») organised by Sevabel or one of its representatives.
Using a Skipass or taking part in an activity implies that the User accepts the Terms and Conditions of use in full.
ARTICLE 1. INFORMATION RELATING TO SEVABEL
Sevabel is a simplified joint stock company under French law with a capital of €3 235 500,00, registered on the Chambéry company trade register as number 353 065 964, with the following intra-community VAT number: FR 02 353 065 964.
Its contact details are as follows: - Head office: 1349 avenue de la Croisette, Les Menuires, 73440 Les Belleville, France ; - Tel: +33 (0)4 79 00 62 75 ; - Email: firstname.lastname@example.org.
Sevabel is insured by Allianz IARD (1 cours Michelet, CS 30051, 92076 Paris La Défense Cedex, France).
It is registered with Orias as an intermediary insurance agent under the number 17007391.
ARTICLE 2. ACCESS TO SKI LIFTS
Skipasses provide access to all or certain ski lifts operated by Sevabel, with some skipasses providing access to ski lifts in the Belleville Valley (comprising the ski areas of Les Menuires, Val Thorens and Orelle), or to all or some of the ski lifts in the Trois Vallées (comprising the ski areas of Les Menuires, Val Thorens, Orelle, Méribel and Courchevel) (according to the Skipass chosen and the ski lift opening dates).
At times, certain ski lifts may have to close, with or without notice, due to weather conditions or for public health reasons. Sevabel does not guarantee the daily opening of all the ski lifts that it operates.
Access restrictions, for reasons such as the User’s age or physical condition, or to facilities used by the User, may apply to certain ski lifts. These restrictions are displayed in the Sevabel sales outlets, online at https://www.skipasslesmenuires.com (hereafter referred to as the «Website»), and at the departure point of each ski lift. It is the User’s responsibility to ensure they are not affected by these access restrictions. Any User affected by access restrictions will be refused access to the ski lift in question, with no grounds for any compensation whatsoever.
Access to a ski lift with a mountain bike is only possible if the following conditions are met:
The mountain bike is on the list of authorised vehicles displayed on the regulations at the ski lift departure point;
The User is the holder of a Skipass allowing them to access ski lifts with a mountain bike. Unless stated otherwise, Skipasses provided for the winter and summer seasons, as well as «Pedestrian» passes, do not allow access to the ski lifts with a mountain bike.
In the summer season, dogs are allowed on the Sevabel-operated gondola lifts and chairlifts. In the winter season, dogs are only allowed on gondola lifts. In all events, they must be supervised by a responsible adult.
Skipasses do not bestow priority ski lift access.
To facilitate the transmission of information encoded while passing through control terminals, the Pass must be worn on the left side, preferably separate from a mobile phone, keys and any item made wholly or partially of aluminium. Users under the age of 18 are the responsibility of the adult (parent or responsible adult) accompanying them.
ARTICLE 3. TAKING PART IN ACTIVITIES
Access restrictions, for reasons such as the User’s age or physical condition, or to facilities used by the User, may apply to certain Activities. It is the User’s responsibility to ensure they are not affected by these access restrictions. Any User affected by access restrictions will be refused access to the Activity in question, with no grounds for any compensation whatsoever. The «Speed Mountain» Activity is open to all Users meeting the following conditions:
At least 1.4 metres tall and aged 10 years or over; or
At least 1.1 metres tall, aged 5 years or over and sharing a toboggan with a responsible adult.
The «Mountain Kart» Activity is open to all Users meeting the following conditions:
At least 1.4 metres tall and aged 10 years or over;
If the User is under the age of 14, they must be accompanied by a responsible adult on a second kart;
A helmet supplied by Sevabel must be worn.
Access to Activities is subject to availability. Access to the «Mountain Kart» Activity may be refused to an Activity entry pass holder if no karts are available at that time. Partially used activity entry passes are non-refundable; the User is advised to complete the number of descents purchased before the end of their stay in Les Menuires.
For Activities which need equipment, the User will be required to provide Sevabel with an object of value (such as a mobile phone) in return for the equipment. This object will be returned to the User when the equipment is returned in good condition after the Activity. If the equipment is not returned, or is damaged, Sevabel reserves the right to take action against the User.
Equipment provided for an Activity must be returned on the day on which they were given to the User, and in the place that they were given.
Equipment provided for the «Mountain Kart» Activity can only be used on the run that is accessible from the top of the Roc 1 gondola lift.
Users under the age of 18 are the responsibility of the adult (parent or responsible adult) accompanying them.
ARTICLE 4. RULES AND REGULATIONS
Users must respect the safety regulations displayed at the Sevabel ski lift departure points, as well as all instructions given by Sevabel employees when using the ski lifts.
The User is also advised to respect the “10 rules of good conduct for ski slope users” published by the International Ski Federation (FIS).
The User must respect all the regulatory health guidelines and hygiene measures provided by the public authorities, or Sevabel.
Any applicable health protocoles will be is displayed in the Sevabel sales outlets and on the Website. The User must abstain from any behaviour that is liable to affect the safety, health and peace of mind of other users, Sevabel employees and Sevabel subcontractors (inebriation, verbal or physical abuse, the consommation of alcohol or drugs, carrying of weapons, shouting, use of excessively noisy equipment, jostling, pushing in etc.) at the Sevabel-operated ski lift arrival and departure points and on the ski lifts, in playgrounds and in any other areas operated by Sevabel. The User must also abstain from damaging any equipment operated by Sevabel.
Sevabel reserves the right to prohibit access to the User to all of the ski lifts that it operates, to inform the police and to bring about criminal proceedings towards the User.
ARTICLE 5. INSPECTION OF PASSES
The User must be able to present the following to Sevabel employees and inspectors, as well as at all automated monitoring points, at Sevabel-operated ski lift arrival and departure stations, on all Sevabel-operated ski lifts, or when taking part in an Activity:
An original, valid Skipass in the User’s name (if a non-transferable Skipass), providing access to the ski lift; - Proof of purchase of the Skipass, or the Activity order confirmation;
The original document(s) proving that the User fulfills the requirements needed to obtain a reduced-rate or free Skipass or Activity.
If the information encoded on the ski card and the information embedded on the microchip differ, the latter is considered binding.
If the User is unable to present the documents listed above, they cannot use the ski lift or take part in the Activity, and must pay the required Skipass rate in order to use it, and/or the price of the Activity.
In the event of fraudulous Skipass use observed by an Inspector, the User will need to pay a lump sum which can equal up to five times the value of the 1-day Skipass. The amount of this lump sum will be rounded up to the nearest Euro.
If the User is unable or unwilling to immediately pay the sum required, therein refusing to complete the transaction, an official report of the offense shall be written up by the Inspector. Should the User fail to make an immediate payment directly to the Inspector, the latter has the right to demand justification of the identity and address of the offender. If the User refuses, or is unable to justify his identity, the inspector shall immediately report the fact to any competent officer of the national police or national gendarmerie of the appropriate jurisdiction, who may then demand that the User be brought forth immediately.
The procedure described in the preceding paragraph shall be terminated immediately if the User proceeds to pay all the required fees related to the transaction. The User has a period of three months from the time the infringement is noted to pay the amount of the transaction, including a possible payment for the Skipass, the lump sum payment and the administrative fees. The User can also send a letter of appeal to Sevabel. If payment is not made within the legal deadline and an appeal is not filed, Sevabel will send the official report of the offense to the Public Prosecutor’s Office and the User will have to pay a fine (plus interest) to the Public Treasury..
Using a third party’s Skipass will result in the Skipass being taken from the User and returned to its rightful owner. A lump sum payment is not required in the event the Activity booking confirmation cannot be shown.
ARTICLE 6. NON-TRANSFERABILITY OF SKIPASSES AND ACTIVITY ENTRY PASSES
Skipasses and Activity entry passes to are strictly personal and cannot be used by any third party. Any Skipass or Activity entry pass used in this way will not be valid. Only Skipasses valid for the shortest duration during the winter season can be used by more than one User.
ARTICLE 7. LOSS OR THEFT OF SKIPASSES
In the event of loss or theft of the microchip card on which the Skipass or Activity entry pass is encoded, or the QR code comprising access to the Activity, and if the Skipass or Activity entry pass was purchased from Sevabel or one of its representatives, the User must declare the loss or theft at one of Sevabel’s sales outlets. The following must be provided:
If the Skipass or Activity entry pass was purchased from Sevabel, the original proof of purchase. If purchased online, or from a vending machine, the email order confirmation is proof of purchase; or
If the Skipass or Activity entry pass was purchased from one of Sevabel’s representatives, (distributor, travel agent etc.), the number of the microchip card on which the Skipass or Activity entry pass was encoded is proof of purchase.
On presentation of this information, a new microchip card or new QR code will be issued and charged to the User at 10 € inclusive of all taxes in winter and 5 € inclusive of all taxes in summer. This fee is non refundable in the event that the original microchip or QR code is found. The new microchip card or QR code is encoded with a new Skipass or Activity entry pass for the remainder of the original validity period.
The lost or stolen microchip card or QR code is immediately deactivated and can no longer be used, even if it is found. Replacements will not be provided for the following exceptions:
Any Skipass with a residual duration of less than one day,
Used Activity entry passes, even if they were used by somebody other than the legitimate holder.
If the User has lost their Skipass, or their Skipass has been stolen, they will need to purchase a new one, or a new Activity entry pass. The User must declare the loss or theft at one of Sevabel’s sales outlets, so that it can be disactivated. If the Skipass or Activity entry pass was purchased from any third party, other than Sevabel and its representatives, the User must inform them of the loss or theft.
ARTICLE 8. DEFECTIVE MICROCHIP CARD
The microchip card on which the Skipass is encoded must not be folded, perforated, broken or placed near a heat source. Should the microchip card provided by Sevabel or one of its representatives fail to function, or prove technically defective, the User must return the card to one of Sevabel’s Sales Outlets where they will be given a free replacement card. However, if the card is defective due to non-respect of the Terms and Conditions of use by the User, the replacement card will be charged at 10 € inclusive of all taxes in winter and 5 € inclusive of all taxes in summer.
If the microchip card was provided by any third party, other than Sevabel and its representatives, the User must contact them for a replacement.
ARTICLE 9. PHOTOGRAPHS TAKEN ON THE SKI AREA
Users are automatically photographed on the Saint-Martin chairlift and during the «Speed Mountain» Activity. They are also automatically filmed when they use the «Pixel Area» «snowpark», and can be photographed on the panoramic terrace at the «Pixel Area».
Users can receive their photograph or video by email, by providing their email address at one of the terminals at the top of the Saint-Martin chairlift, at the bottom of the «Speed Mountain» Activity, or in the «Pixel Area».
ARTICLE 10. PERSONAL DATA
10.1. The purpose of processing personal data
Personal data collected when the Skipass or Activity entry pass is used is processed to:
Monitor the User’s access to Sevabel-operated ski lifts or Activities, and report any infrigements if required, to obtain any payment due following the infringement and to determine whether an offence as stated in article L. 2242-6 of the French transport code has been committed. The processing is based on Sevabel’s legitimate interest to fight fraud;
To provide rescue services to the User in the event of an accident, to ensure administrative follow-up after the accident, to invoice the cost of rescue services, and handle any disputes. The processing is based on the relevant municipality’s legitimate interest to provide rescue services and to cover all related costs.
To provide the User with any photographs taken on the Saint-Martin chairlift or at the «Speed Mountain» activity. This processing is done with the User’s consent;
To send the User newsletters, promotional offers and invitations to take part in games, competitions or satisfaction surveys. This processing is done with the User’s consent;
To respond to requests for information, comments or complaints made by the User. This processing is done with the User’s consent;
10.2. Management of data processing
The data processing mentioned above is carried out under the responsibility of Sevabel, represented by its general manager, whose contact details are indicated in article 1.
10.3. Recipients of personal data
The data collected is for the attention of:
The authorities carrying out legal proceedings in the event of fraudulent use by the User;
The health services, the public authorities in charge of invoicing and receiving payments for rescue services, the police station in the event of an investigation, and to Sevabel and the User’s insurance companies;
To the service providers whose involvement is needed to carry out the aforementioned processing.
All the data may be transferred to a non-member country of the European Union. The User can obtain additional information on the sharing of data and applicable guarantees from Sevabel.
10.4. Conservation periods of personal data
The data collected is stored for the following periods of time:
Data collected to monitor the User’s access to Sevabel-operated ski lifts or Activities, to prepare an official report in the event of an offense, to obtain a lump sum payment, and to determine whether an offence has been committed: o In the absence of fraud, for the duration of the Skipass or Activity entry pass validity period;
In the event of fraud:
In the event of a payment: until the full payment is made;
If no payment required: for twelve months following the infringement, or until the date the User’s conviction becomes final, if this date is later.
Data used to provide rescue services to the User in the event of an accident, to ensure administrative follow-up after the accident, to invoice the cost of rescue services and handle any disputes: for the duration of the User’s treatment and until all costs have been covered;
Data collected to provide the User with a photograph taken on the ski area: until the end of the day on which the photograph was taken. After that, the photograph is kept for four weeks if the User provided their email address at the terminal located at the top of the Saint-Martin chairlift, or at the bottom of the «Speed Mountain» Activity;
Data collected to send the User newsletters, promotional offers and invitations to take part in games, competitions or satisfaction surveys: for three years after the data was collected, this period being renewable with each new interaction between the User and Sevabel (order, request for information etc.);
Data collected to respond to requests for information, comments or complaints made by the User: for the period of time required to answer these requests, comments and complaints.
10.5. User Rights
The User reserves the right to access their personal data, to have the data rectified or deleted, to transfer the data or have it transferred to a third party, to impose a limitation of its usage, or refuse its usage. The User has the right to withdraw their consent regarding their data processing at any time. The withdrawal of their consent does not affect the lawfulness of the processing carried out prior to such withdrawal. To exercise these rights, the User must send a request to Sevabel’s data protection representative at the address indicated in article 9.
Sevabel will comply with this request, subject to any binding obligations. In the interest of confidentiality and protection of personal data, Sevabel reserves the right to ask the User for proof of ID before answering their request. Finally, the User may file a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL – French data protection authority) if they feel their rights have been breached. The CNIL contact details are as follows: CNIL, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France – Tel: +33 (0)1 53 73 22 22 – Fax : +33 (0)1 53 73 22 00 – Website: https://www.cnil.fr/fr/plaintes.
ARTICLE 11. APPLICATIONS AND COMPLAINTS
Any application or complaint regarding the User’s personal data should be sent:
By email to the following address: Sevabel, Protection des données personnelles, 1349 avenue de la Croisette, Les Menuires, 73440 Les Belleville, France;
By post to the folllowing address: email@example.com.
The User must address all applications or complaints within two months following the occurrence that prompted the complaint:
By post to the following address: Sevabel, Service accueil-relations client, 1349 avenue de la Croisette, Les Menuires, 73440 Les Belleville, France;
By email to the following address: firstname.lastname@example.org ;
Online at https://www.ticketoski.fr/fr/les-menuires.
ARTICLE 12. SETTLEMENT OF DISPUTES
In the event of a dispute between the User and Sevabel relating to the validity, interpretation or application of these Terms and Conditions of Use, the User has the right to free recourse to a conventional mediation, or any other alternative means of resolving a dispute.
The User has a right to a process of mediation, conducted by the Tourism and Travel Mediator (MTV Médiation Tourisme Voyage, BP 80 303, 75 823 Paris Cedex 17, France – Tel: +33 (0)1 42 67 96 68 – Email: email@example.com) according to the conditions detailed on the website https://www.mtv.travel, within one year of the date of the written complaint sent to SevabeI. The User also has recourse to an online dispute platform set up by the European Commission, which is accessible on the following website: https://webgate.ec.europa.eu/odr/.
In the event of a failure to reach an amicable settlement, the User can pursue legal action either in a jurisdiction territorially competent under the French Code of Civil Procedure, or in the jurisdiction of the location where he was present at the time of entering the contract, or where the injurious event occurred.
ARTICLE 13. GREENHOUSE GAS EMISSIONS
The amount of greenhouse gas emitted by Sevabel’s ski lifts is:
34 g CO²e for a 1-day Les Menuires Skipass, equivalent to a 0.135 km car journey;
116 g CO²e for a 1-day Les Trois Vallées Skipass, equivalent to a 0.46 km car journey.
Method of calculation: 100% renewable energy (6 g CO²e/kWh); diesel car 140g/km, typical passenger vehicle
For further information, the User can contact: Sevabel, Service qualité, sécurité et environnement, 1349 avenue de la Croisette, Les Menuires, 73440 Les Belleville, France.
ARTICLE 14. TERMS AND CONDITIONS OF USE IMPLEMENTATION DATE
The Terms and Conditions of Use are applicable from 1st June 2022.
ARTICLE 15. CHANGES TO THESE TERMS AND CONDITIONS OF USE
Sevabel reserves the right to change the Terms and Conditions of Use at any time.
ARTICLE 16. TRANSLATION OF THESE TERMS AND CONDITIONS OF USE
In the event of a discrepancy between the Terms and Conditions of Use in French and the Terms and Conditions of Use in another language, the Terms and Conditions of Use in French prevail.
ARTICLE 17. APPLICABLE LAW
The Terms and Conditions of Use are subject to French law.