Need more information?
You’ll find answers to our most frequently asked questions in our FAQs. If you can’t find what you’re looking for, please don’t hesitate to contact us: contact@skipass-lesmenuires.com
Frequently asked questions
For this summer
What are the opening dates for summer 2026?
Les Menuires and Saint-Martin-de-Belleville will be open for the summer from July 5th to August 29th 2025.
Make the most of your stay to discover Les 3 Vallées.
How can I collect my tickets from vending machines?
You can collect a new rechargeable card in resort and place the order for each person under your account profile (if you have created one). You can also choose to collect in resort from one of our vending machines (by entering your order number and email address).
Saint Martin de Belleville, Les Grangeraies: indoor vending machines near the Saint-Martin sales outlet
Les Menuires, La Croisette: outdoor vending machines near the sales outlet
Les Menuires, Les Bruyères: outdoor vending machines near the departure point of the La Mine toboggan run on rails
How do I use my QR Code after ordering on the website?
To collect your tickets*, scan the QR Code sent to you by e-mail at one of our vending machines. If you do not have the QR Code in your possession at this time, you can also enter your order number and e-mail address on the machine.
Which ski lifts can you take dogs on in summer?
Dogs are allowed (on your responsibility) on:
Saint-Martin 1 gondola lift
Saint-Martin Express chairlift
Roc 1 gondola lift
Pointe de la Masse gondola lift
Which lifts can you take pushchairs on?
Pushchairs are allowed on (on your responsibility):
Saint-Martin 1 gondola lift
Roc 1 gondola lift
Pointe de la Masse gondola lift
Important: children under the age of 3 are not allowed to use the ski lifts in Val Thorens (even in a baby carrier).
What should I do in the event of a storm?
Did you know that our lifts may close if a storm is detected nearby?
Storms are quite common in summer. They are often short-lived but should not be underestimated. To ensure the safety of users, ski lift staff regularly monitor weather conditions.
This allows them to pre-empt storms and possible lift closures. Our users are invited to shelter in safety at the top or bottom of the lift and wait until the storm has passed or subsided.
Closing a ski lift is a well-considered decision, with the safety of users paramount.
What time is the last ascent /descent?
It is important to check the lift timetable to make sure you can get back down or make the last ascent.
If you are taking the Saint-Martin Express chairlift back down to Saint-Martin-de-Belleville, make sure you get the lift 15 minutes before it closes, to ensure you still have time to take the Saint-Martin 1 gondola lift.
How do you recharge your pass?
The rechargeable card
The card is uploaded with your ticket. It is free of charge and compulsory to access the summer area: put it inside a pocket on your left-hand-side and it will be detected as you go through the ski lift barrier, opening automatically for you.
Where can I get a rechargeable card?
If you are in resort and don’t have a card, you can get a new one from the Tourist Office, Maison de la Montagne, estate agencies, shops etc
How do I recharge my card?
Enter the number of your card in the following format on this website: 01-1614 xxxx xxxx xxxx xxxx - x, or scan the card on one of our vending machines and it will recharge immediately. In just 5 minutes, the time it takes to put on your walking boots, you can head to one of our ski lifts and enjoy your stay.
Payment & data protection
What are our payment and data protection policies?
What payment methods do you accept? (Credit card, holiday vouchers, etc.)
redit cards and holiday vouchers are accepted.
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Can I pay in installments?
Yes, thanks to Alma, you can pay in 3 installments without fees or 4 installments with fees, depending on the amount of your order (between €300 and €5,000).
For more information on conditions and fees, visit: https://www.skipass-lesmenuires.com/en/payment-methods
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How can I obtain a usage certificate for my ski pass?
To obtain a usage certificate, simply contact us by email at:
📧 contact@skipass-lesmenuires.com
Please include the following information in your message:
The first and last name of the ski pass holder
The order number
The reloadable card number (format: 01-1614 xxx xxxx…)
Or, if unavailable, a copy of the purchase receipt.
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How can I obtain an invoice for my ski pass purchase?
To obtain an invoice, please write to contact@skipass-lesmenuires.com
To help us process your request quickly, please include in your email:
Order number
First and last name and email of the person who made the purchase
Postal address
Phone number where you can be reached
Important: If you purchased your ski pass through a third-party provider (e.g., agency, partner website), please contact them directly.
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Where can I find my proof of purchase?
Purchase via a distributor or online:
Go to your My Account area and access the “My Orders” section: https://www.skipass-lesmenuires.com/en/user/login
Purchase at a point of sale:
If you provided your email: follow the same procedure as above.
If you did not provide your email: send your request to contact@skipass-lesmenuires.com.
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How do you protect my personal information?
Your personal data is protected in accordance with GDPR.
See our policy here: https://assets.ctfassets.net/.../POLITIQUE_DE_PROTECTION_DES_DONNEES_PERSONNELLES.pdf
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How can I request a refund?
For any refund request, please visit: https://www.ticketoski.fr/en/les-menuires, go to a point of sale, or contact us at +33 (0)4 79 00 62 75 or by email to: contact@skipass-lesmenuires.com