Frequently asked questions

Les Menuires ski resort and the village of Saint Martin de Belleville provide ski-in/ski-out access to the world’s largest interconnected ski area: Les 3 Vallées.

Opening of Les 3 Vallées ski areas:

Ski safely

From help on the slopes to reimbursement of ski passes*, ski lessons* and ambulance/repatriation, Carré Neige insurance covers you for just €3.30 per person per day. That's €19.80 for 6 days, €26.40 for 8 to 21 days and €49 for the season. So go ahead and ski with complete peace of mind. We'll insure you all season long in the 3 Vallées ski area.
* excess of €50, deducted once per claim

For more information about Carré Neige insurance:

If you have just subscribed to Carré Neige, you can obtain your contractual documents by sending your full name to ski@carreneige.com

Before subscribing, you can also consult the guarantees at the links below:

Carré Neige Classique at €3.30/day

Carré Neige 4 Saisons at €49

If you have been rescued by the Les Menuires or Saint-Martin piste service and would like to know what to do, contact the Vallée des Belleville piste service on (+33) 4 79 00 64 47.

If you have taken out Carré Neige insurance :

Following your accident, you have fifteen days to declare your claim on www.carreneige.com

For all requests for repatriation to your tax residence, contact MUTUAIDE ASSISTANCE: (+33) 1 48 82 63 58

The rechargeable card

The card is uploaded with your ticket. It is free of charge and compulsory to access the summer area: put it inside a pocket on your left-hand-side and it will be detected as you go through the ski lift barrier, opening automatically for you.

Where can I get a rechargeable card?

If you are in resort and don’t have a card, you can get a new one from the Tourist Office, Maison de la Montagne, estate agencies, shops etc

How do I recharge my card?

Enter the number of your card in the following format on this website: 01-1614 xxxx xxxx xxxx xxxx - x, or scan the card on one of our vending machines and it will recharge immediately. In just 5 minutes, the time it takes to put on your walking boots, you can head to one of our ski lifts and enjoy your stay.

IN THE RESORT
Automatic machines

It’s getting a little tight for delivery by post, but there’s no need to worry - you can order up to 2 days before your 1st day of skiing and choose one of our automatic machines (by providing your order number and email address).

Locations for AUTOMATIC MACHINES:

Additionally, you can finalize your order by yourself with a new rechargeable pass (available for collection in the resort at several locations, such as the tourism office) directly on your account using the "Activate a pass" button.

See the map

I have a "Saturday” skipass and storms are forecast, what should I do?

Firstly, we recommend that you check the weather forecast before buying a “Saturday” skipass. If you have already bought one and the ski lifts are required to close due to bad weather conditions, this is what you should do:

Would you like to take a walk, go hiking or meet up with friends?
From Les Menuires & Saint-Martin, take our lifts adapted for pedestrians. First of all, get a "pedestrian" lift pass, available to buy online and at the sales point. Each lift (outward journey + free return) is equivalent to a "section".

Authorised lifts:

*Please note: Dogs are not allowed on these lifts.

Lift opening and closing times :

Dogs are allowed on:

The Les 3 Vallées links are not accessible with pets.

In Saint-Martin-de-Belleville :

In Les Menuires :